Exchanges & Store Policy
To be eligible for return & exchange policies, you must contact us within 14 days after an order has been delivered. If that time period has gone by since your purchase was delivered to you, we unfortunately can’t offer you a refund or exchange. To be eligible for a exchange/return, your item must be unused and in the same condition that you received it. It must also contain all the original packaging.
EXCHANGES
Yes! We do offer FREE exchanges should you need a size different than what you ordered, because we are passionate about making sure you get the perfect fit. We do provide our official size guide to aid in making the right size choice, but know that sometimes the right fit can't be determined until you have a garment in person. Once the original item has been returned and received, we will notify you and arrange for the exchange item. Please note that there may be up to a 6-8 week production delay should the desired exchange item/size be out of stock, and available only on a "made-to-order" basis. We will keep you updated should that be the case, but don't hesitate to contact us if you would like to check in on your exchange status!
If you receive an item that is defective or damaged be sure to contact us through the website contact page or email directly at hello@raisedbydanger.com to arrange for a replacement. Depending on the situation you may be asked to return the defective item, with shipping costs covered through prepaid label like a normal exchange.
With all approved exchanges, a prepaid return label will be provided for you, but you will need access to a printer & drop off with mail carrier. Please see below for more details on shipping.
RETURNS
To complete your return, a receipt or proof of purchase is also required. Unlike exchanges, you will be responsible for paying for your own shipping costs for returning your item. Initial shipping costs are non-refundable. If you would prefer to receive store credit instead of waiting for a refund to go through, please make note of this in your initial return request.
There are certain situations where only no or only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned without contacting us within 14 days after delivery
Several types of goods are exempt from being returned. Gift cards are not eligible for returns; similarly any products that are intimate or sanitary goods are non-returnable items.
RETURNS & REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If rejected, we will discuss reasons (such as not meeting our return requirements) and discuss available options.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us through our website contact page.
RETURN & EXCHANGE SHIPPING
To return your product, you should mail your product to:
Raised by Danger
Flat 3, 35 Lynedoch Street Glasgow, G36AA, United Kingdom
Please get in contact if you are a U.S. customer wishing to make a return/exchange, as you will be provided with our American return address.
Please use shipping service with package tracking and/or shipping insurance. We only accept exchanges/returns upon receiving your shipped item. Shipping receipts are crucial in case your return gets lost while in transit with the shipping courier.
